1 General Terms & Conditions
By using the qp999.win website or mobile app, you confirm that you have fully read these Terms & Conditions and agree to be bound by them. qp999 reserves the right to update these terms at any time — continued use of the platform after any changes constitutes your acceptance of the revised terms.
These Terms & Conditions are governed by Bangladeshi and international law. qp999 is an internationally licensed online gaming platform. Please confirm that online gaming is lawful in your jurisdiction before using the platform.
Please note: By registering with qp999, you confirm that you are playing voluntarily, knowingly, and purely for entertainment. qp999 discourages using gaming as a means of financial gain.
2 Account Registration & Eligibility
To open an account with qp999, you must meet the following requirements:
- You must be at least 18 years of age or older is required.
- Each individual may only One account can be opened.
- All information provided at registration must be truthful, accurate, and complete.
- Creating multiple accounts using the same mobile number or email address is strictly prohibited.
- You are solely responsible for keeping your account password secure.
Qp999 may request a national ID, passport, or other government-issued document for identity verification (KYC) at any time. qp999 reserves the right to suspend or close any account where accurate information is not provided.
Warning: If multiple accounts are detected, all of them will be immediately closed and their balances may be forfeited.
3 Deposit Policy
Depositing at qp999 is simple and secure. We currently support deposits via Mobile Banking, Nagad, and Rocket. Key deposit rules are listed below:
- Minimum deposit amount: BDT 100
- Maximum single deposit limit: set according to account level.
- Deposits are typically Within 1–5 minutes is credited.
- Only payment methods registered in your name may be used.
- Deposits from third-party numbers will not be accepted and will be returned.
There are no processing fees on deposits. However, your mobile banking provider may apply their own charges, which qp999 is not responsible for. If you run into any issues with a deposit, contact our Live Chat support right away.
4 Withdrawal Policy
Qp999 is committed to fast, hassle-free withdrawals. The following rules apply to all withdrawal requests:
- Minimum withdrawal amount: BDT 300
- Typically after approval Between 15 minutes and 1 hour funds are received.
- Withdrawals can only be made to the same payment method used for the original deposit.
- The wagering requirement must be completed before withdrawing any bonus funds.
- Large withdrawals may be held if your KYC verification is not complete.
If any unusual activity is suspected, qp999 reserves the right to temporarily hold a withdrawal pending investigation. If everything checks out, payment will be processed promptly.
Tips: Complete your KYC verification in advance and keep your payment details up to date for faster withdrawals.
5 Bonus & Promotional Terms
While qp999's bonus offers are attractive, specific conditions apply to their use. Failure to comply may result in the bonus being forfeited:
- Welcome Bonus: 100% bonus on your first deposit — 30x wagering requirement.
- Weekly Cashback: Up to 5% of your total weekly net loss — no wagering required.
- Reload Bonus: An extra 30% on your second deposit on selected days — 20x wagering.
- Multiple bonus offers cannot be claimed at the same time.
- If wagering is not completed within 30 days of claiming the bonus, the bonus will be forfeited.
- Bonuses can only be used on qp999's own games.
Qp999 may modify, suspend, or cancel any bonus offer at any time. Each promotion has its own detailed terms — please read them carefully on the offer page.
6 Gaming Policy & Fair Play
All game outcomes at qp999 are determined by RNG (Random Number Generator) technology, which is regularly audited by an independent third party. This means no player or qp999 staff member can predetermine the result of any game.
- The RTP (Return to Player) rate for each game is clearly listed on the game page.
- If your internet connection drops during a game, your progress is generally saved automatically.
- If a technical error occurs during a game, qp999 reserves the right to void that round and refund the bet.
- Using automated bots or software to play games is strictly prohibited.
If you notice any irregularity or feel something is unfair during your gaming experience, please submit a complaint to support within 24 hours. qp999 takes every complaint seriously and investigates thoroughly.
7 Prohibited Activities
The following activities are strictly prohibited on qp999. Any violation will result in immediate account closure and balance forfeiture:
- Money laundering or transactions involving illegal funds
- Opening multiple accounts to exploit bonus offers (bonus hunting)
- Opening an account using another person's identity
- Hacking, software manipulation, or any form of fraudulent activity
- Threatening or harassing other members
- Operating an account using third-party funds
qp999 uses advanced technology to prevent fraud and reserves the right to report any suspicious activity to the relevant authorities.
8 Account Suspension & Closure
Qp999 may suspend or permanently close your account in the following circumstances:
- Violations of these Terms & Conditions may result in
- Submitting false information during KYC verification
- If an account has been inactive for an extended period (over 12 months)
- If you choose self-exclusion
- Under regulatory authority guidelines
You can also close your account at any time by contacting support. Any valid balance will be paid out through the standard process, except in cases of rule violations.
9 Responsible Gaming Policy
Qp999 believes gaming should be a form of entertainment. To ensure it never has a negative impact on any member's life, we actively promote responsible gaming. Our tools include:
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Session Limit: Set a limit on how many hours you play in a single session.
- Cooling-Off: Take a gaming break for anywhere from 24 hours to 30 days.
- Self-Exclusion: Suspend your account for a fixed or permanent period.
If you feel your gaming is getting out of control, don't wait — contact our support team or Responsible Gaming See page for details.
10 Dispute Resolution
If you have a dispute with qp999, please contact our support team first. We always prioritize resolving issues through direct discussion.
- An initial response will be provided within 48 hours of a complaint being submitted.
- We aim to provide a final resolution for complex issues within 7 business days.
- Qp999's decisions are considered final, though members retain the right to appeal to the relevant licensing authority.
For any questions regarding these Terms & Conditions, please contact us — we are always here to help.